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Resident Advocacy Coordinator
August 12, 2014
Primary Objectives:  Implementing case management & advocacy services within the philosophical framework of the agency including trauma-informed; strength based, relational & empowering practice.


1. Case Management/Advocacy

Provide case management & advocacy services for 4 families (unless otherwise determined by supervisor) including child assessment & child goal plan development. Develop service plans with residents that address a variety of needs such as medical, legal, educational, employment benefits, & behavioral health; work closely with other residential staff to assist families in obtaining their goals; actively engage in networking with community service providers to locate programs & resources that support resident goals. Liaison & advocacy with community service providers to secure resources & provide services for children/families including: day care, summer camp, school after school, parent education, counseling, legal & health care.  Each resident coordinator shares in the responsibility of the scheduling interviews of prospective program participants; review of transitional housing application, checking references & orientating new participants to the program once admitted.  In collaboration with other Resident Service Coordinators, plan and schedule TSS Family Programming to include psycho-educational workshops, seminars with outside providers.

2. Housing Advocacy 

Provide housing advocacy & case management services to assigned families including budgeting counseling. Assist families in obtaining financial resources for housing expenses related to acquiring permanent housing. Develop & maintain positive working relationships with Housing Authorities.  Coordinate program participant’s moves to permanent housing. Ensure ‘bridge meeting” is scheduled with Community Advocate prior to participant scheduled move out date.

3. Community Building

In collaboration with other residential staff, create a nurturing, supportive environment that facilitates families to build resilience & develop beyond the trauma they have experienced.  This involves setting expectations & implementing policies, practices & systems that sustain safety & growth.  A piece of this work is monitoring the environment for breaches to psychological &/or physical safety & intervening appropriately. Co-facilitate community meeting for residents once a week in the evening. 

Other Responsibilities
·    Attend & actively participate in weekly team meetings & agency wide staff meetings.
·    Attend individual supervision
·    Represent TSS at community events & forums as needed.
·    Provide child-care as needed.
·    Coordinate special events including holiday celebration for TSS program participants & other special events for residential clients as needed. Coordinate annual summer reunion & backpack drive with community program staff. Provide support for holiday gift drive.
·    Participation in on-call rotation. (compensation provided)
·    All other duties as assigned by Senior of Residential Programs or Executive Director

Applicants must be bilingual (English/Spanish).  In addition, the ideal candidate will: have 2-3 years experience working with survivors of domestic violence and/or homeless families & individuals in residential and/or community based programs.  Knowledge of issues related to domestic violence, trauma, mental health & addiction with a particular emphasis on how these issues impact families is essential. Knowledge of issues related to child development & parenting is valuable.  Life & employment experience are considered as valuable assets. 

Additional Qualifications include:
·    Experience with public housing & appeals process.
·    Supervision experience.
·    Strong crisis management, problem-solving & interpersonal skills.
·    Demonstrated ability to learn & master new skills & materials.
·    Ability to train peers & share expertise with colleagues.
·    Ability to manage competing priorities simultaneously & precisely.
·     Proficiency with computers; strong writing & verbal skills.
·    Organizational skills including the ability to work under pressure.  
·    Bi-lingual (English/Spanish) strongly preferred.
·    Ability to work collaboratively & effectively in an environment that is linguistically & culturally diverse.

Hours: Full-time – Combination of days & evenings. 40 hours per week.   Flexibility is very important.  
A successful candidate will be flexible, have a sense of humor, & be committed to serving families that are determined to move beyond domestic violence. A driver’s license is required in order to drive agency vehicles. 

Salary & Benefits:  Salary commensurate with experience (low-high $40s, depending on experience).  Benefits outlined in the current personnel policies.  On-site Clinical Supervision is provided bi-monthly.  Compensation is provided for the On-Call coverage.

Equal opportunity: The Second Step encourages multi-cultural & multi-lingual diversity in all of its programs. Minorities, Bi-lingual, survivors of domestic & sexual violence, GBLTQ candidates strongly encouraged to apply. Affirmative Action, Equal Opportunity Employer

If you are interested:  please send a resume and cover letter to our Senior Manager of Residential Programs: Ashley Shoares:

Please direct your application to ashoares@thesecondstep.orgBack to List »