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Residential Advocate
April 27, 2016
Background: The Second Step (TSS) seeks to break the cycle of domestic violence, one family at a time, by providing services to individuals & families that enable them to remain free from abusive relationships & live successful lives. Those individuals & families who enter our program have successfully taken the first step away from domestic violence. TSS provides support & advocacy services to connect them with a broad range of services, referrals, including education & employment training, permanent housing search, mental health & addiction services, legal services, parenting support & community advocacy support.

Primary Objectives: Implementing case management & advocacy services within the philosophical framework of the agency including trauma-informed; strength based, relational & empowering practice.


1. Case Management/Advocacy
Provide case management & advocacy services for 4 families (unless otherwise determined by supervisor) including child assessment & child goal plan development. Develop service plans with residents that address a variety of needs such as medical, legal, educational, employment benefits, & behavioral health; work closely with other residential staff to assist families in obtaining their goals; actively engage in networking with community service providers to locate programs & resources that support resident goals. Liaison & advocacy with community service providers to secure resources & provide services for children/families including: day care, summer camp, school after school, parent education, counseling, legal & health care. In collaboration with other Resident Service Coordinators, plan and schedule TSS Family Programming to include psycho-educational workshops, seminars with outside providers.

2. Housing Advocacy
Provide housing advocacy & case management services to assigned families including budgeting counseling. Assist families in obtaining financial resources for housing expenses related to acquiring permanent housing.

3. Community Building
In collaboration with other residential staff, create a nurturing, supportive environment that facilitates families to build resilience & develop beyond the trauma they have experienced. This involves setting expectations & implementing policies, practices & systems that sustain safety & growth. Co-facilitate community meeting for residents once a week in the evening.

4. Documentation & Reports
Keep case management records current, maintain outcome data, track services through the TSS database, submit routine reports for funding agencies & correspond with internal & external contacts as required.

Other Responsibilities
* Attend & actively participate in weekly team meetings & agency wide staff meetings.
* Represent TSS at community events & forums as needed.
* Provide child-care as needed.
* Coordinate special events including holiday celebration for TSS program participants & other special events for residential clients as needed. Coordinate annual summer reunion & backpack drive with community program staff. Provide support for holiday gift drive.
* Participation in on-call rotation. (compensation provided)
Candidates should have 2-3 years experience working with survivors of domestic violence and/or homeless families & individuals in residential and/or community based programs. Knowledge of issues related to domestic violence, trauma, mental health & addiction with a particular emphasis on how these issues impact families is essential.

Knowledge of issues related to child development & parenting is valuable. While a Master’s degree is preferred, life & employment experience are considered as valuable assets.

Additional Qualifications include:
* Bi-lingual (English/Spanish) required
* Experience with public housing & appeals process
* Strong crisis management, problem-solving & interpersonal skills.
* Demonstrated ability to learn & master new skills & materials.
* Ability to manage competing priorities simultaneously & precisely
* Proficiency with computers; strong writing & verbal skills
* Organizational skills including the ability to work under pressure.
* Ability to work collaboratively & effectively in an environment that is linguistically & culturally diverse.

Hours: Full-time – Combination of days & evenings. 40 hours per week. Flexibility is very important. This is an exempt position. Competitive salary & benefits. On-site Clinical Supervision is provided bi-monthly. Compensation is provided for the On-Call coverage.

A successful candidate will be flexible, have a sense of humor, & be committed to serving families that are determined to move beyond domestic violence. A driver’s license is required in order to drive agency vehicles.

Equal opportunity: The Second Step encourages multi-cultural & multi-lingual diversity in all of its programs. Minorities, Bi-lingual, survivors of domestic & sexual violence, GBLTQ candidates strongly encouraged to apply. Affirmative Action, Equal Opportunity Employer

If you are interested: please send a resume and cover letter to our Director of Residential Programs: Ashley Shoares at

Please direct your application to ashoares@thesecondstep.orgBack to List »